Frequently Asked Questions

 

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No, all GrillCraft Grille Kits are designed to fit a specific model. We never ever recommend trying to fit a different kit to your vehicle. If you decide to try fitting a kit for your car that is not for your application, all GrillCraft warranties is VOID
No. All products we decide to develop are for our worldwide market. The cost and time involved for us to design develop and manufacture a complete grille kit is more than you may think.
Please understand that as much as we would like to make a kit for every make and model out there, we simply cannot. When we do our planning on what new products we are going to make, we take into consideration a sales forecast based on how many of the models were produced by the factory, etc.
Every year GrillCraft sponsors a lot of vehicles, we have a budget to work within and therefore we only pick the top candidates. Our selection criteria are as follows:
  • NEW PRODUCTS WE WANT TO FEATURE
  • GUARANTEED COVER OR EDITORIAL PROJECTS
  • INDUSTRY PARTNER PROJECT CARS.
If you think you qualify for any of the above, send us a complete portfolio. It MUST include good pictures of your car, a list of modifications applied to it and purpose of future plans, including all the past and future shows you have competed or will compete in. Finally, write a formal letter stating who you are, what you are about, and why you think we should sponsor your car. Mail it to: GrillCraft Products – Project Vehicle Sponsorship Coordinator, 12425 Eucalyptus Avenue. Hawthorne, CA 90250
Here is a brief explanation of how long your order may take so you know what to expect. There are a few things to consider when coming up with an ETA for your order. First of all, if you order directly from GrillCraft, we will quote you an estimated delivery time. If we have your parts in stock, and they are not back ordered, they should leave our warehouse the following day. Once an order ships, within the U.S., it normally takes anywhere from 1 to 5 business days to arrive. Check with your sales representative when you place your order, to see if we have your parts in stock. If it is not in stock, the shipping time will vary depending on the backorder of your parts. We inventory hundreds of Grille Kits so if its not on the shelf most likely its getting packaged in our packaging department to be put into inventory. Based on this information, the sooner you place your order, the sooner you will see it on your doorstep. If you order from a dealer/distributor, THEY must provide you with any information regarding your order. They can give you their estimated delivery date based on their inventory. If they do not have it in stock, they will need to contact us for a quote on delivery time. At that point, the information mentioned above will hold true. Please do not call GrillCraft directly to get delivery information on parts you ordered from a dealer/distributor. We do not have all of the necessary information to quote you an accurate answer. We do not have visibility of their inventory or any other orders they may have pending.
Yes, LIMITED LIFETIME! GrillCraft warrants all our Grille Kits to be free from defects in material and/or workmanship under normal use and exposure to environmental elements. Not covered under warranty is damage to the material or paint as a result of impact or stress. This is a conditional warranty. Any product deemed to be defective by GrillCraft and returned to GrillCraft" will be repaired or replaced at the sole discretion of GrillCraft. Grillcraft does not assume any financial responsibility for the actual costs incurred for, the removal and replacement labor, freight costs--if any, nor for any incidental expenses or consequential damages that may be incurred. The expressed limit of GrillCraft liability is for the product replacement {Warranty} is limited by the original sales price of the product, as evident by the original purchase order to and the invoice from GrillCraft. Refunds are given only for defective products. GrillCraft will determine whether the product is defective upon receipt of the returned items. All returns must be pre-approved by GrillCraft with a Return Authorization {RA} number.
All returns must be pre-approved by GrillCraft with a Return Authorization {RA} number. All approved returns will be subject to a 20% restocking fee. All authorized returns must be shipped within 10 days of issuance of the RA number, and must include a copy of the original invoice or packing slip. All returns should be insured for the full amount by the shipper. All authorized returns must be carefully packed in the original carton when possible. Any additional damage during the return shipment will be the responsibility of the customer. Freight costs for the return will be the responsibility of the customer unless otherwise approved.
Yes If you are mechanically inclined, all Grillcraft parts are packaged with pictured installation instructions. Check out our website install section for a step by step pictured installation procedure.
Grillcraft Grille kits have mounting brackets welded to the grille frame and also use a screw with a speed nut fastener.
No cutting is not required on 98% of vehicles with a few exceptions the Toyota Trucks & SUV and GMC full size require cutting the center grille are out in order to install the grille
Yes. We supply all of the necessary hardware to install the grille along with step-by-step instructions on how to install each part.
If you need a copy of the instructions they can be printed off our web site www.grillcraft.com under Installs. If you are missing the hardware simply contact our customer service department and they will get you a kit shipped as quickly as you need it.
No, GrillCraft Grilles are designed for factory original bumpers.
Yes, we now have universal grille material available.